When you book we will ask you for a credit card / debit card number, expiry date and CVC number to secure the booking. We will also require address information to which the credit or debit card details given refer to. A contact telephone number will also be required. We will only use this card in the event of a late cancellation.

Policy for a booking of 1-2 rooms - The hotel will accept your cancellation without penalty up to 72 hours before your arrival. This is defined as being before 4pm (the hotels check-in time) three days before you are due to stay.

Policy for a booking of 3-4 rooms - The hotel will accept your cancellation without penalty up to 14 days before your arrival. This is defined as being before 4pm (the hotels check-in time) 14 days before you are due to stay.

Policy for a booking of 5-6 rooms - The hotel will accept your cancellation without penalty up to 28 days before your arrival. This is defined as being before 4pm (the hotels check-in time) 28 days before you are due to stay.

Policy for New Year reservations - Please note that our cancellation policy for Hogmanay is not the same as for normal reservations. Guests will be asked to pay a 50% deposit at the time of booking and the remaining balance is due by 1st Nov of that year. Should you require to cancel your reservation, you must let us know before 1st Nov of that year, allowing us to re-sell the rooms and in this instance any moneys paid will be refunded. Reservations cancelled after this date will not be eligible for a refund.

Cancellation due to Severe Weather - We appreciate from time to time severe weather conditions such as the heavy snowfalls experienced in 2010 may mean that it is difficult or unsafe to travel. We too need to protect our business, but also understand the inconvenience such extreme weather conditions can cause. As such our cancellation policies above will remain in place, however if you must cancel your reservation within the penalty period we will not charge the appropriate cancellation fee if you are willing to agree to fulfill the original reservation at a later date but within a reasonable amount of time (i.e. during the next month). If however, the rearranged reservation is subsequently cancelled, regardless of the amount of notice given, the original cancellation policy will come into effect and will be charged accordingly.

What if you have to cancel?
In the event you cancel your booking inside the cancellation period we will attempt to fill your room. If your room cannot be filled, the hotel will debit your card with the cost of your stay less any nights your room has been filled. NB This does not apply for New Year Package Reservations, please see our policy above.

If you decide to shorten your stay whilst already staying with us you must inform immediately, and we will attempt to fill your room. If your room cannot be filled, the hotel will debit your card with the cost of any nights your room has not been able to be filled. If you wish to shorten your stay prior to arriving the cancellation policies as shown above come into effect.

Bookings made after midday on the day of arrival are non-refundable, and are subject to the standard cancellation terms.

All bookings are subject to our standard Terms of Business. Please click here for details.