Frequently Asked Questions
What time is check in?
Check in is officially from 4:00pm. Under present Covid conditions this is the earliest check in possible. We will review this as the new normal prevails.
What time is check out?
Check out is officially between 10:00am and 10:30am. We request that our guests help us by keeping to this requirement. Being a small hotel / inn we only have one housekeeper and with Covid regulations our housekeeper will require the full time between check in and check out to ensure the rooms are ready to Covid requirements for check in from 4:00pm
Is there parking?
Yes, we have a very large car park and so have plenty of parking space for our guests.
Do you have disability access to rooms?
Yes. We recommend above all our Uist suite, however our Gigha suite is also suitable. We are always here to advise as dependant upon severity of disability is may be possible to use any of our rooms. Please note everything is on the ground floor, no steps above disability threshold limits in the building.
What time is breakfast?
Breakfast is served between 8:30am and 9:30am. We understand this may not suit all (i.e. guests on business etc.), but for the vast majority of our guests this has proven to work the best. If you require an earlier breakfast then with prior arrangement we can offer this between 8:00am and 8:30am. For any breakfast requirements prior to 8:00am we can provide a tray to take to your room the evening before.
Do I have to book for breakfast?
No. The only requirement for booking breakfast is for requests pre 8:30am
If I am having to leave earlier than 8:00am when do I settle my bill?
We request that after using your key to open reception you lock it behind you with you keys provided and post the room keys through the letterbox at the rear of our laundry adjacent to the car park. Staff will be able to point you to the location of the letterbox the evening before departure if required.
Do I have to book for dinner?
Whether under current Covid restrictions or when we return to the new normal, we request that all table bookings are made through our website via this link : Book a Table at The Galley of Lorne Inn
What time is dinner service?
Our times for dinner service change seasonally. To find our current service times, please use this link : Food Service Times at The Galley of Lorne Inn
Is half board or full board available?
All bookings are on a B&B basis. Under normal circumstances we do offer a Dinner, Bed and Breakfast option, but presently this is not available but of course are serving food and can be chosen from our à la carte menu.
Can I store my bikes on the premises?
Yes, you have two options. Either utilise our bike rack on the car park and secure your bike as you see fit or if preferred we can store overnight in our laundry.
Do you provide a charging service for electric cars?
We are able to provide a service of charging your car, but only with a standard 13amp UK plug. We charge £10 per night.
Can you book without a credit card or debit card?
We are afraid this is not possible. To secure a reservation a valid credit or debit card must be used.
Is my card charged on booking?
No. Ordinarily accommodation, food and drinks is payable upon departure
Are the rates per person or per room?
The rates on our website are per room on a Bed & Breakfast basis. Through our website the rate is different for single occupancy to two people sharing.
Why do room rates vary?
Rates vary dependant upon which room you select (i.e. our Superior Skye suite as opposed to standard double or twin rooms. Also they vary seasonally, i.e. summer, spring / autumn, winter
Are all rooms pet friendly?
With only seven rooms it is difficult to only utilise several rooms for guests with pets. As such we accept pets in all rooms.
Is there WiFi available?
Yes. We have fibre optic broadband with speeds ordinarily of between 50mb and 60mb / s. This is a free service, totally secure.
Do you offer child rates?
Yes, Children under the age of 5 are free. Children 5 and over are charged at £15.00 per night. Children can be added during the reservation process.
Cots, children's beds and highchairs
If you are bringing a wee one we can supply a cot free of charge. If you prefer to bring your own travel cot that is perfectly fine too. Children are provided with a fold down bed together with flat sheet, duvet and pillow. Highchairs are available for dining at breakfast, lunch or dinner.
Can all rooms take children?
Yes, although we admit some rooms will be more of a squeeze than others. There is only one room that can take two adults and two children, that is our Superior Skye suite. One child can be accommodated in our other rooms but we would recommend Skye, Arran, Uist and Gigha suites first and foremost.
Can I have breakfast, lunch or dinner if I’m not a guest of the hotel?
Absolutely, however non residents breakfast must be booked the day before and of course with lunch and dinner it would be most appreciated to book via our book a table button on our website homepage.
Are special requests such as feather free pillows manageable?
We do not have feather pillows however we do use duck feather mattress toppers. With advance warning we can remove the topper from your room if required.
Are special requests such as gluten free meals manageable?
We cater for all dietary requirements whether it be nut, dairy, gluten, garlic allergies etc. All we ask is that such requirements are notified to us prior to arrival whether resident or non resident dining.
Vegetarian / Vegan meals
Yes we cater for vegetarian and Vegan meals
What should I do if I lost or forgot something in my hotel room?
Please contact us either by email at firstname.lastname@example.org or by phone on 01852 500562. We will attempt to find what has been left. If successful we can post out or you can collect at a later date if that is possible. If we are to post it out then we will require the cost of postage and packaging to be covered by card payment prior to despatch.
How can I change or cancel my reservation?
If you have booked through our website please email ourselves at email@example.com. If you have booked through a third party i.e. Booking.com or Expedia then we cannot cancel or modify your reservation. This will have to be done directly through your third party provider.
Do you have an Iron and ironing board available?
Yes we have an iron and an ironing board upon request.
Is there somewhere I can put my valuables securely?
It is very rare that we are asked to store guests valuable but we do have a safe if required. We are not covered insurance wise for guests belonging and thus please ensure you have insurance cover if travelling with valuables.
Where is the nearest cash point?
Sadly there are no cash points within our village of Ardfern. We are able to do cash back up to a maximum of £50 together with a purchase. The nearest cashpoints to Ardfern are in Lochgilphead or Oban.
What shops are available locally?
We have an excellent store in the village that can cater for most requirements.
Where can I go nearby to worship?
100 yards along the road from The Galley of Lorne Inn there is a Church of Scotland.